Frequently asked questions
Below you will find some handy answers to common questions asked about ordering Wedding Stationery.
How to order wedding stationery
We can take your orders via our website with secure online checkout or if you have any bespoke requests please drop us a call or message and we can happily discuss this directly with you.
Certain items (for example Invitations and Order of Service) carry a minimum order quantity to allow for the time it takes to create the proofs and set for the first print run. Details of any MOQ are on the relevant product pages.
Yes we can send you one un-personalised free sample of your favourite design so you can see and feel the quality first hand. Due to our premium materials we are unable to offer additional samples free of charge. Visit our sample ordering page HERE.
Payment is at the time of order via the webite either by debit / credit card or paypal. Orders placed directly can be processed via paypal.
After placing your order, you will receive a confirmation e-mail confirming what you have ordered (please check your spam folder). Please check this e-mail and contact us ASAP if anything is incorrect with the order items / quantities.
For un-proofed items, you will then receive another e-mail confirmation with shipping tracking once it is on it's way.
For proofed items we will be in touch within 1-2 working days after receiving your order.
For accessories and simpler items we request relevant information on the individual product pages for you to input and check the details so individual proofs will not be provided.
For wedding invitations and more complex items (for example order of service, menus and table plans) we will be in touch to request the information we need and a digital proof will be sent for approval. Minor changes are free of charge, however more complex changes will be subject to re-work fees as detailed in our terms & conditions page.
Please contact us ASAP if you need to change antyhing on your order. Due to the personalised nature of the items, we are unable to accept requests to change or cancel if they have begun to be designed / made.
Wedding Stationery General advice
Don't forget you only need to order 1 per household (not 1 per guest) then allow a handful of spares for any add-ons later.
As soon as you have booked your wedding date! The more notice the better for your guests so they can keep the date free, especially if the date falls in peak holiday season.
We would recommend sending Save the Dates as soon as you have booked the venue / date and then follow up with your formal invitations 3-6 months before the day. We recommend a minimum of 3 months if possible to allow time for your guests to RSVP and for you to finalise numbers for your venue.
Yes - all of our Save the Dates and Invitations can be adapted to send to your Evening Reception guests to avoid confusion.
We have several wording template ideas for different hosts and formalities to help you choose how you would like your invitations to be worded.
We recommend an RSVP date of 4-6 weeks minimum before the day to allow time for you to collate numbers (and chase any stragglers) to then pass onto your venue. It is always best to check with your venue prior to setting the RSVP date in case they need final numbers sooner.
Yes of course! We have created stationery in many languages - we may have a more limited selection of font styles if your language contains special characters however this will all be discussed with you at the time of your order.
We totally understand there can often be last minute changes with guests not being able to attend so we can leave your table plan until last (approx 2 weeks before the wedding). This allows us time to proof and print the table plan for it to then be sent via tracked delivery to reach you safely.
We have been working with couples for over 15 years and haven't missed a wedding date yet so please don't worry - our team is made fully aware of the wedding date and we work hard to get your on the day items to you in good time before this date as long as you can provide us with the information promplty when it is requested. All orders are then sent on a tracked delivery service well packaged for safe arrival before the day. Please check all items as soon as you have received them so that any corrections / damages can be rectified before the day.
Shipping & delivery
Your order (depending on weight / value) will be sent via either Royal Mail Tracked 48 or Fedex. You will be provided with full tracking details for both methods.
We ship throughout the UK with in-store collection available if you are local to us (near Lincoln)
Orders up to £50 are £2.75, orders over £50 are free.
Returns and exchanges
Please visit our Terms & Condition page in the website footer for full details.
In the rare event of damage, please contact us within 5 working days and we will provide a pre-paid returns link for you to return your order to us for either a refund or replacement.