Order Processing Times
As all our products are personalised to order, please allow 2-3 working days for despatch of un-proofed accessories and gifts and 3-5 working days for personalised invitations and on-the-day stationery*. For larger / more bespoke orders this may be a little longer due to the processes involved however we will be in regular contact with you throughout the process.
*Extra Large Foam Signs: please allow 7-10 working days for delivery.
If you need your order urgently or by a certain date, please drop us a line and we will check we can achieve this for you before placing your order, we will always do our very best to help.
Postage Charges
The following charges apply for UK deliveries via Royal Mail:
Orders up to £50: £3.25
Orders £50.01 and over: FREE
Express delivery is available for an expedited Royal Mail Tracked 24 service.
Full tracking is provided so you can keep an eye on your parcel of goodies as it makes it's way to your door step!
Returns
Due the the personalised nature of all our items, returns are not accepted unless faulty / damaged. In the unlikely event your order is damaged in transit or faulty in any way, please contact us within 5 working days from receipt and we will be more than happy to help.
GPSR Compliance
Manufactured by or on behalf of Love Lumi Ltd, Unit 16 MAC Farming Estate, Old Sleaford Road, Nocton, Lincoln, LN4 2GD hello@lovelumi.co.uk.
We have ensured all our products comply with the General Product Safety Regulations (GPSR) and other applicable EU directives. Our EU Responsible Person (for EU authorities only) is: eucomply OÜ, Pärnu mnt 139b-14, 11317 Tallinn, Estonia. Contact: hello@eucompliancepartner.com +33757690241
www.eucompliancepartner.com
